Terms and Conditions

Scheduling & Confirmation

- Sessions are scheduled in advance and are confirmed once payment is received (or once a package/session is on file).

Appointment reminders may be sent as a courtesy; clients are responsible for remembering session times.

Cancellation & Reschedule Window

- 24+ hours’ notice: No fee. Session may be rescheduled at no charge.

- Less than 24 hours’ notice: Charged 50% of the session rate (or 1 late-cancel fee per package rules below).

Less than 2 hours’ notice or no‑show: Charged 100% of the session rate.

How to Cancel

- Cancellations must be made by text or email to:

Text: (445) 276-2438 /Email: LearnCrochet.Shop@tuta.com

- Cancellation time is based on the timestamp received.

Late Arrival

- If the client is late, the session will still end at the scheduled time.

- If the coach is late, time will be made up or prorated, as agreed.

Coach Cancellation

- If the coach must cancel, the client may choose:

1. Reschedule at no charge, or

2. A full refund for that session (or the session credited back to a package).

Illness, Emergencies, and Weather

- If the client is ill (fever/vomiting/contagious symptoms), please cancel as soon as possible. Fees may be waived at the coach’s discretion.

- For severe weather/unsafe travel, sessions may be moved to virtual, rescheduled, or credited with no penalty.

- Sessions for gift certificates must be used within [12 months] of purchase.

- Gift certificates are refundable within [30 days]

Home Access & Safety

- Client agrees to provide a safe space to coach (clear area, pets secured if needed).

- Coach may end a session if conditions are unsafe; in that case the session may be charged in full.

Travel Premium Disclosure (full payment)

• Some addresses require a Travel & Convenience premium based on drive time:

  • Zone 1 (0–20 min): included ($0)

  • Zone 2 (20–35 min): +$15

  • Zone 3 (35–50 min, limited availability): +$35

• Your travel tier is determined from your service address/ZIP. Any applicable travel premium will be confirmed and if need be included in an additional invoice.

- Client authorizes the coach to charge the card on file for late cancellations/no‑shows according to this policy.